Clinics
WhatsApp appointment reminders for clinics
How to confirm appointments, fill gaps and not leave reception answering “have you got a slot?”. With an example and the limit of what the assistant must not say.
What you’ll get from this
- The reminder asks for a yes the day before.
- If someone cancels, the slot can be offered to whoever was waiting.
- The assistant does not give diagnoses or clinical advice.
In a small clinic —physio, dental, aesthetics, vet— reception doubles as the switchboard. “Have you got a slot this week?” comes in by phone and by WhatsApp at the same time as a patient is at the door.
The reminder, done by hand, only happens if there’s a minute to spare. There almost never is. The appointment gets forgotten and the treatment table stays empty.
A message that actually helps
Short, with the time, with the practitioner if it applies, and with two easy replies: YES or CHANGE. Example, with fictional names:
Patient, 08:12. Good morning, have you got a slot this week for a session? My back hurts
Virtual assistant, 08:12. Good morning, Jordi! I’m the virtual assistant at the clinic. We’ve got Wednesday at 18:00 or Thursday at 10:30. Which do you prefer?
Virtual assistant, the day before. We’re reminding you of your appointment tomorrow at 18:00. Can you confirm? Reply YES or CHANGE
Notice the limit: it doesn’t say what’s wrong with the back, or which treatment “would suit them”. It offers a time. If the conversation drifts into clinical territory, it alerts you.
Last-minute gaps
When someone cancels, the same channel can write to whoever left their phone number for a waiting list. It’s not magic: it’s a message to a person who already said they wanted a slot. You decide who is in and who isn’t.
Patient data
You don’t need the clinical history to give an appointment. The assistant works with times and texts you approve. The careful fit with health data is reviewed before we switch anything on in a clinic; on this site we don’t treat that topic as closed.
You can copy the templates above and adapt them today, even if we are the ones who set up the automatic sending. If you want the whole flow, see appointments and reminders or fill in the form.