Aesthetic centres
The treatment room cannot answer WhatsApp
It books waxing, a facial, or a massage for the real time the room needs. If they ask about skin, it does not diagnose: it passes it to you.
Your day without automation
- A groin wax runs long and the 19:00 facial walks into the room half dressed.
- They ask whether the wax hurts, and whether they can come if they are pregnant or on isotretinoin.
- They cancel a 40-minute slot at 18:50 and there is no time left to fill it.
- The client’s card is in a notebook and WhatsApp is in the other pocket.
What your assistant does for you
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The room, with its minutes
A wax does not take the same time as a facial. It offers the slot according to the service, not “any time”.
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What it cannot give an opinion on
Pregnancy, medication, or irritated skin: it does not say whether the treatment is suitable. It asks them to tell the therapist before starting.
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How to come in
No cream on the area, no makeup if it is a facial, and however early you say they should arrive.
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A last-minute cancellation
If a room frees up, it tells only the person who asked you for that service, not the whole month’s waiting list.
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Session reminder
The day before, and not in the same tone as a hair salon: it reminds them of the room, the time, and whether to come with no cream on.
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First time in the room
It asks whether it is the first visit, so you can open a card before they come in.
An example conversation
Example conversation, not a real chat
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I want a groin and underarm wax. Does it hurt? Can I come today after work?
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Hi, I'm the virtual assistant at Norte Aesthetics. Today at 19:10 treatment room 2 is free, 40 minutes. Pain depends on the skin, and Marta talks about it when you start: I won't tell you whether it will hurt.
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19:10 works for me. I'm Clara
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Done, Clara. Come with no cream on the area. If you are pregnant or on a skin treatment, tell Marta before you lie down.
An ordinary day, on autopilot
- Morning
Reminds you of the three afternoon rooms and who has to come with no cream on.
- Afternoon
They close for lunch and a wax comes in for 19:10. It books it in room 2.
- Afternoon
Someone asks about a peel. It does not recommend one: it leaves the message for Marta.
- Afternoon
A facial is cancelled. It tells the person who had asked “if a weekday slot comes up”.
- Evening
It asks for a review only from the person who finished the session, not from the person who left halfway.
The pack that usually fits
The three packs. We mark the one that fits this business. The amount is agreed before we start.
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WhatsApp 24/7
Anyone who gets the same questions at all hours.
I want WhatsApp 24/7 -
Recommended pack
Full diary
Clinics, hair salons, workshops and restaurants with appointments or bookings.
I want Full diary -
No paperwork
Workshops and trades that live on quotes and invoices.
I want No paperwork
The assistant does not give skin advice or promise the results of a treatment. You see that in the treatment room.
Questions about aesthetic centres
Can it say whether a treatment is safe?
No. It does not assess skin, pregnancy, or medication. It says to mention it to the therapist before you lie down, and it passes you the message if needed.
Does it work if each room does one thing?
Yes. Waxing and facials do not share a slot. Each appointment stays in its own room, with its own minutes.
What about clients who ask for prices in a private message?
It answers from the list you load. If the treatment depends on the area or the skin, it does not close a price in the chat.
Does it introduce itself as me?
No. It says it is the centre’s virtual assistant. If they want to talk to you about a treatment, it tells you.