Automation and AI for small businesses

Your WhatsApp answers itself. Your appointments remind themselves. You get on with the job.

For restaurants, clinics, workshops, estate agents, hair salons, beauty studios, academies, gyms, builders, plumbers and electricians.

We set up an AI assistant in your business that replies to customers on WhatsApp, books and reminds appointments, and takes the paperwork off you. You don’t have to touch a thing.

Take the test (2 minutes) Message us on WhatsApp

No lock-in · We set it up · A person on the team looks after you

Example conversation, not a real chat

La Plaza Restaurant Virtual assistant · online

  1. Hi! Do you have a table for 4 on Saturday at 21:30?

  2. Hi! I'm the virtual assistant at La Plaza. Yes, we have a table on Saturday at 21:30 for 4. Whose name should I put it under?

  3. Laura's

  4. Perfect, Laura! Table booked. On Friday I'll send you a reminder to confirm.

What do you do?

Pick your business and see what you can automate

01 — What happens every day

If any of this sounds familiar, keep reading

  • You answer WhatsApps while you eat.
  • They call to ask the opening hours. Again.
  • A customer doesn’t show and nobody warned you.
  • You write quotes at 11 at night.
  • Happy customers… who never leave a review.
  • Someone writes on Sunday and by Monday they’ve gone to a competitor.

All of this can be automated. And no, you don’t have to be a big company.

02 — Three things you can automate

Start with what you’ll notice

A restaurant owner looking at a phone behind the bar

WhatsApp that answers itself

Hours, prices, availability, how to get there… Your assistant replies straight away, day and night, and passes you what matters.

See how it works
A physiotherapist looking at a phone next to the treatment table

Appointments that don’t get forgotten

Book appointments on WhatsApp, send reminders and fill the gap when someone cancels.

See appointments and reminders
A mechanic in the workshop looking at a phone, with a car behind

Quotes and invoices without the paperwork

You finish the job and the invoice goes out, with a note to the customer. The workshop example is illustrative.

See quotes and invoices

03 — This is how your assistant talks

See example conversations in businesses like yours

Example conversation, not a real chat

La Plaza Restaurant Virtual assistant · online

  1. Hi! Do you have a table for 4 on Saturday at 21:30?

  2. Hi! I'm the virtual assistant at La Plaza. Yes, we have a table on Saturday at 21:30 for 4. Whose name should I put it under?

  3. Laura's

  4. Perfect, Laura! Table booked. On Friday I'll send you a reminder to confirm.

Example conversation, not a real chat

Fisio Gràcia Clinic Virtual assistant · online

  1. Good morning, do you have a slot this week for a session? My back hurts

  2. Good morning, Jordi! I'm the clinic's virtual assistant. We have Wednesday at 18:00 or Thursday at 10:30. Which do you prefer?

  3. Wednesday 18:00

  4. Done. Appointment on Wednesday at 18:00 with Marta. I'll remind you the day before.

  5. Hi Jordi. This is a reminder of your appointment tomorrow at 18:00. Can you confirm? Reply YES or CHANGE

  6. YES

Sample conversation. The assistant does not give diagnoses.

Example conversation, not a real chat

Ruiz Brothers Workshop Virtual assistant · online

  1. Hi Carlos. I'm the workshop's virtual assistant. We have the quote for your car: front brake pads and discs, €245 VAT included. Shall we go ahead?

  2. Yes, go ahead

  3. Perfect! It will be ready today before 18:00.

  4. Your car is ready. You can pick it up until 19:30. We have sent the invoice by email.

  5. Great, thanks!

  6. Next reminder: service in 11 months

Sample conversation. The amount is illustrative, not a rate.

Example conversation, not a real chat

Sol de Sants Estate Agency Virtual assistant · online

  1. Hi Pablo! I'm the virtual assistant at Sol de Sants. Thanks for your interest in the flat on Valencia Street (3 bedrooms, 92 m², €1,350/month). Is it ok if I ask you 2 quick questions?

  2. Yes, of course

  3. When do you need the flat, and how many of you would live there?

  4. For October, there are 2 of us

  5. Perfect! We can show it to you on Thursday at 18:30 or Saturday at 11:00. Which works better?

  6. Saturday 11:00

  7. Viewing booked · agent notified

Sample conversation. The flat and the price are fictional.

Example conversation, not a real chat

Callejón Hair Salon Virtual assistant · online

  1. Hi, can you fit me in for a trim tomorrow afternoon? I had highlights 6 weeks ago

  2. Hi, I'm the virtual assistant at Callejón. Tomorrow at 17:40 there is a trim slot with Laia. If the highlights need colour, she will look at them in the chair: I can't tell you from here whether there is time.

  3. Ok, the trim at 17:40. My name is Núria

  4. Booked, Núria. I'll message you tomorrow at 11 to confirm. If it gets difficult, tell me and I'll look for another slot.

Sample conversation. The assistant does not invent prices or how long a colour takes.

Example conversation, not a real chat

Norte Aesthetics Virtual assistant · online

  1. I want a groin and underarm wax. Does it hurt? Can I come today after work?

  2. Hi, I'm the virtual assistant at Norte Aesthetics. Today at 19:10 treatment room 2 is free, 40 minutes. Pain depends on the skin, and Marta talks about it when you start: I won't tell you whether it will hurt.

  3. 19:10 works for me. I'm Clara

  4. Done, Clara. Come with no cream on the area. If you are pregnant or on a skin treatment, tell Marta before you lie down.

Sample conversation. The assistant does not judge whether a treatment is suitable for the skin.

Example conversation, not a real chat

La Pizarra Academy Virtual assistant · online

  1. Hi, my son is 9 and English is a real struggle for us. Is there a place on Tuesdays at 17:30?

  2. Hi, I'm the virtual assistant at La Pizarra. The Tuesday 17:30 group is for ages 8 to 10, and right now there is one place still to be confirmed with the teacher. What is your son's name, and what year is he in?

  3. Pol, 4th year of primary

  4. I've noted it: Pol, 4th year, Tuesday 17:30. Tomorrow we'll tell you whether he joins that group or whether Thursday fits you better.

Sample conversation. A place is not confirmed until the academy confirms it.

Example conversation, not a real chat

Pasaje Gym Virtual assistant · online

  1. I've never been. Can I try Thursday's 19:00 class? I don't know if it's very hard

  2. Hi, I'm the virtual assistant at Pasaje. Thursday's 19:00 class is functional, 45 minutes, and today's list still has room for one trial. It isn't a competition: it can be adapted. What's your name?

  3. Ander

  4. Ander, you're down for a trial on Thursday at 19:00. Arrive 10 minutes early, with indoor shoes. If you stay, you sort the class pack at reception: I won't charge you anything from here.

Sample conversation. Capacity comes from the list the gym provides, not from a live counter.

Example conversation, not a real chat

Soler Renovations Virtual assistant · online

  1. Hi, we want to knock down the kitchen partition wall and change the tiles. The flat is in Sants, 62 m². Roughly how much is it?

  2. Hi, I'm the virtual assistant at Soler Renovations. I won't give you a figure without seeing the kitchen: a partition wall and a tiling job vary a lot depending on the state of the installation. Can I book you in for someone to come and measure?

  3. Yes. On weekdays, at the end of the day, because we finish at 18:00

  4. Noted: Sants, kitchen, measure on a weekday from 18:00. Tomorrow we'll suggest a day. If you have photos of the partition wall, send them and the foreman will see them before coming up.

Sample conversation. There is no price and no job duration: that comes after measuring.

Example conversation, not a real chat

Riera Plumbing Virtual assistant · online

  1. The hose under the kitchen sink has come off and water is coming out. Can you come now?

  2. Hi, I'm the virtual assistant at Riera Plumbing. I can't tell you we're coming out now: I'll pass this to whoever is on duty and they will reply. Were you able to close the stopcock? If you can't see it, don't force anything.

  3. I've closed it. I live at Consell de Cent 214, 3rd floor, door 2. My name is Helena

  4. Helena, Consell de Cent 214, 3rd floor, door 2, kitchen-sink hose and stopcock closed. I'm flagging it now. They'll message you with a yes or a no, not with a made-up time.

Sample conversation. The assistant does not promise an arrival time or give instructions for working on the installation.

Example conversation, not a real chat

Vidal Electrical Virtual assistant · online

  1. The kitchen breakers have tripped and there's a slight burning smell. Which lever should I switch down?

  2. Hi, I'm the virtual assistant at Vidal Electrical. Don't switch any lever down and don't open the panel. If there's a burning smell, open the window, don't plug anything else in, and move away from the panel. I'll pass this to an electrician so they can call you.

  3. Ok. It's a ground-floor flat in Poblenou, Llull 88. I'm Marc

  4. Marc, Llull 88, kitchen breakers and a burning smell. Someone has been told. Don't touch the panel again until the person who comes tells you to.

Sample conversation. If there is a burning smell, the assistant does not give a tutorial: it asks that the panel not be touched.

04 — How it works

From “I’m interested” to “it’s running” in three steps

  1. 1

    We talk for 15 minutes

    We call or write within 24–48 working hours to understand your business.

  2. 2

    We set it up

    We configure your assistant with your hours, prices and way of speaking. You only review it.

  3. 3

    You switch it on

    When it’s ready, it runs on its own. If you want a change, you tell us. We give you a real timeline before you start.

No lock-in. If it doesn’t convince you, you stop.

See the detail

05 — Clear prices

Clear prices, no surprises

We confirm the fixed amount before we start. We don’t publish a “from” price until it’s validated.

See every pack and what’s included

06 — How much time do you lose?

In 2 minutes, see how many hours a week you could get back

This is the first question. Pick one and the test continues.

What do you do?

What people always ask us

Is this for a business as small as mine?

Yes. It’s meant for freelancers and businesses of 1 to 15 people: the owner who serves customers, sells and answers the phone. If there are more of you and you have several departments, there’s also automatizacionempresa.com.

Do I need to know about technology?

No. You tell us how you work, with your hours and your prices, and we leave it running. You don’t install anything.

Will my customers know they’re talking to an assistant?

Yes. It introduces itself as your business’s virtual assistant. If someone wants to talk to you, it lets you know.

Do I keep using my WhatsApp number?

It depends on what you need. Sometimes we stay with the number you already use, and sometimes a new one is needed. We tell you before we start.

How much does it cost?

There are three packs (WhatsApp 24/7, Full diary and No paperwork) and one made for you. We confirm the fixed amount before we start: we still don’t publish a “from” price on this site.

Is there a lock-in?

No. At Octomate we work with no lock-in.

How long do you take to get it running?

It depends on the project. On the call we tell you a real timeline for your case, before you decide.

What if it gets something wrong?

We review the conversations, adjust the replies and you can ask us for changes. It doesn’t work miracles: if your customer wants a person, it passes them to you.

Can I try it first?

We offer demos and, in many cases, a pilot. We agree the details with you.

What happens to my customers’ data?

Octomate Technologies, SL processes it in line with the GDPR. The detail is in the privacy policy.

Shall we try it in your business?

Message us on WhatsApp or leave your phone number. We’ll tell you what you can automate and confirm the price, with no commitment.

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