Plumbers
The water does not wait for you to come out from under the sink
It notes what is leaking, the address, and whether they have closed the stopcock. It does not promise you will go now: you say that, when you can leave.
Your day without automation
- The hose blows at 21:30 and you are in another flat, with no signal in the courtyard.
- They ask you to come “now” and they have not closed the stopcock.
- A drip from the trap and a burst pipe land in the same chat, with the same urgency.
- You close the job and the invoice waits until Sunday night.
What your assistant does for you
-
What is going on, in one sentence
Hose, trap, water heater, or a stain on the ceiling. It separates them so you do not go in blind.
-
The stopcock
It asks whether they have closed it. If they cannot find it, it tells them not to force anything. It does not explain how to take a pipe apart.
-
No made-up time
It does not say “we are on our way”. It passes the address to whoever is on duty, and they reply yes or no.
-
Non-urgent jobs
A dripping tap does not jump the queue ahead of a leak. It waits for a daytime slot, not as an emergency.
-
Once you have closed off the water
It says the job is done and sends the invoice if you have it ready. It does not write the invoice itself.
-
Entrance, floor, and door
It repeats the address before closing the message, so you do not go up to the 2nd instead of the 3rd.
An example conversation
Example conversation, not a real chat
-
The hose under the kitchen sink has come off and water is coming out. Can you come now?
-
Hi, I'm the virtual assistant at Riera Plumbing. I can't tell you we're coming out now: I'll pass this to whoever is on duty and they will reply. Were you able to close the stopcock? If you can't see it, don't force anything.
-
I've closed it. I live at Consell de Cent 214, 3rd floor, door 2. My name is Helena
-
Helena, Consell de Cent 214, 3rd floor, door 2, kitchen-sink hose and stopcock closed. I'm flagging it now. They'll message you with a yes or a no, not with a made-up time.
An ordinary day, on autopilot
- Morning
Two drips from yesterday are booked for today between 11 and 13. They do not go ahead of a leak.
- Morning
In a bathroom with no signal, a water heater that will not start comes in. It notes it with the address.
- Afternoon
You finish a trap. The “it is done” message goes out when you mark the job sheet, not before.
- Evening
Helena has closed the stopcock on Consell de Cent. Whoever is on duty is told, without a time being promised.
- Evening
If nobody can go out, the message is a clear no, not an “in ten minutes”.
The pack that usually fits
The three packs. We mark the one that fits this business. The amount is agreed before we start.
-
Recommended pack
WhatsApp 24/7
Anyone who gets the same questions at all hours.
I want WhatsApp 24/7 -
Full diary
Clinics, hair salons, workshops and restaurants with appointments or bookings.
I want Full diary -
No paperwork
Workshops and trades that live on quotes and invoices.
I want No paperwork
Questions about plumbers
Can it say I am on my way?
No. It takes the fault and the address. Who goes, and whether anyone goes, is answered by you or whoever is on call.
Does it give instructions for cutting a pipe?
No. It only asks whether they have closed the stopcock, and tells them not to force anything if they cannot see it.
What about jobs that are not urgent?
A drip is booked into a daytime slot. It does not jump ahead of a leak.
Does it send the invoice?
When you have it ready. It does not calculate materials or labour in the chat.