Appointments and reminders
Automatic appointments and reminders: goodbye to empty slots
The customer asks for a time and confirms. If they cancel, you know before you’re left looking at the treatment table or the restaurant table.
The problem
- Giving times by message is a game of ping-pong.
- People don’t show up and nobody warns you.
- Reminders go out only if someone remembers to send them.
How we solve it
- 1
We mark your slots
Days, times and what can’t be booked on its own.
- 2
The customer chooses on WhatsApp
You offer real options, not an “I’ll let you know”.
- 3
The reminder does the rest
It asks for a YES. If none comes, it tells you so you can fill the slot.
Examples by sector
Clinic
Example conversation, not a real chat
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Good morning, do you have a slot this week for a session? My back hurts
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Good morning, Jordi! I'm the clinic's virtual assistant. We have Wednesday at 18:00 or Thursday at 10:30. Which do you prefer?
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Wednesday 18:00
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Done. Appointment on Wednesday at 18:00 with Marta. I'll remind you the day before.
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Hi Jordi. This is a reminder of your appointment tomorrow at 18:00. Can you confirm? Reply YES or CHANGE
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YES
Restaurant
Example conversation, not a real chat
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Hi! Do you have a table for 4 on Saturday at 21:30?
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Hi! I'm the virtual assistant at La Plaza. Yes, we have a table on Saturday at 21:30 for 4. Whose name should I put it under?
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Laura's
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Perfect, Laura! Table booked. On Friday I'll send you a reminder to confirm.
What’s included
- New bookings, changes and cancellations on WhatsApp.
- A reminder with confirmation.
- A notice of a free slot.
- Passed to a person if the case isn’t a normal appointment.
Reference pack: Full diary. The fixed price, before we start.
Questions
Do I have to change my diary?
Not necessarily. We look at the one you use (paper, phone or software) and tell you what can be connected.
Does the reminder sound like a robot?
It sounds like your business and says the virtual assistant is writing. You review the text before it’s switched on.
Does it work for table bookings and appointments?
Yes. The message changes, not the idea: fill the slot and confirm it.